Happy Client Testimonials
Incredible high-level expert in the operations space…
“Sonia is an incredible high-level expert in the operations space, and an absolute joy to work with. As an entrepreneur with a service-based business, I currently wear all the hats. Figuring out the best way to manage my time, efficiently use resources, and set myself up to scale all while delivering top-notch services was very overwhelming. I was getting bogged down by the business of my business and losing focus on what would make me successful.
Enter Sonia! From our first meeting, she put me at ease. We worked together to identify what was important to me, what I am good at, where I can improve, and where I could let go. She introduced me to several easy to use tools and created seamless processes for me to follow not only today but as I build my empire. She guided me through my discomfort with grace, humor, confidence, and lots of laughter. Not only did Sonia whip my business into shape, she made it so much fun!
If you are an entrepreneur with big visionary dreams looking for a premium operations professional to clean up your business, eradicate overwhelm, and get you into the driver’s seat while having a great time doing it, look no further. Sonia is your woman. I recommend her without reservation. Better book her soon, though, because when word gets out about Sonia, there will be a line down the virtual block to get an appointment with her. I am so grateful for her and her brilliant operations mind. I know now that I can go forward in my business with the confidence that I have the tools and systems I need to make my goals a reality.”
—Merritt Minnemeyer | Founder & Creator, Master of One Coaching
Took me from feeling clueless to being empowered to run my business efficiently and successfully…
“Sonia’s comfortable, casual style made our work together fun along with being very productive! I was referred to Sonia when looking for someone to help me as I set up operations for my small business, and I am so glad I found her!
As a first step, Sonia dove in to fully understand not just the business I was building, but me, my vision and what I wanted out of life and my business. This became the foundation for all of our work together and the recommendations she offered. As she shared recommendations, she always showed how those solutions aligned with what I wanted from my business and my values and goals. Not only did she make recommendations and provide a comprehensive plan for me to work from, but she was available for any questions and even hands on help as needed—and trust me, I needed it!
So much of this was new and unfamiliar to me and Sonia displayed patience, humor and guidance that always made me feel welcomed, supported and allowed me to learn from her. She showed initiative, checking in with me as I put my plan and her recommendations in place, and she role modeled efficiency getting so much done in our 30 minute meetings.
In a short period of time, Sonia took me from feeling clueless to being empowered to run my business efficiently and successfully, rather than letting it run me!”
—Adrienne Peseller | Leadership & Change Coach, AYB Consulting
Sonia was instrumental in helping our company to scale to the next level. So often in life and in business, what you don't know that you don't know holds you back without you knowing why. Sonia helped me understand what was going on in my own business. Unexpectedly (to me), one of her most pivotal contributions was massively strengthening the relationships and communication between colleagues at our company. Maybe she always does that. Maybe she just saw that we had a larger need for that in our own business. In any event, it worked. Months later, her impact still resounds without her continued direct influence. She really helped improve the foundation of our company (our people) so that we could scale on that larger foundation.
In the best possible ways, Sonia is not a typical consultant. She has human insight and empathy that allow her to far surpass the typical technical realms of most consultants. And, even more importantly, she's trustworthy. You can't buy trust, so this is almost invaluable. At the end of the day, I know that Sonia genuinely wants what is best for me and for my company. Her combination of expertise, empathy, and trustworthiness make her an indispensable asset to any company looking to improve and grow.
-David Blobaum, Co-Founder, Summit Prep
Expertise, empathy, and trustworthiness…
…taking a day off is no longer an impossibility…
“There’s nothing small about running a small business. Seasoned Delicious Foods is run by a very tight circle of only a few employees, with each one of us holding several titles - which means we’re also responsible for the duties of each role. So when you’re the CEO, but also inventory management, head of Marketing, the cook, and Human Resources, things get done ANY way they can. There just isn’t time to dedicate to creating an efficient process for every single thing, and we knew reaching out to an expert was our best shot at getting a handle on the backend of our business.
Sonia knew not only exactly where to look to identify weak spots, but also how to compassionately deliver manageable solutions in order to shore them up. Her willingness to dig right in and get her hands dirty is what makes her feel like such an essential part of the team, not just an outsider throwing suggestions your way. She did the research, got to know who we are and what our mission is, and designed a customized system to help us reach our goals and level up. Sonia applied streamlined processes that work for our organization, so that taking a day off is no longer an impossibility!”
-Tamika Dunkley, Owner, Seasoned Delicious Foods
Yep, There’s More…
I was feeling disjointed concerning my workflow. Sonia and I worked together and within two work sessions, she helped me create a cohesive structure. Now, I’m spending less time looking for documents and more time being productive.
—Margaret Ackah-Yensu
“Sonia has been a true pleasure to work with. She is kind, dedicated, passionate and intelligent. It has been an honor to work with a young woman who is willing to put her all into each item that’s assigned to her.”
— Chris Hewitt, Executive Director, Hudson Valley Current
“The communication was fantastic. My favorite part about working with Sonia is how she is able to easily switch roles between team member and team leader and back again.”
-Sarah Olivieri | Nonprofit Strategist, PivotGround
“She is a pure joy to work with. Her honesty, knowledge and authentic delivery of content added to my business platform.”
-Robert Rownd | Blogger, Roberta Rownd
“I love working with Sonia especially. She’s bright, articulate, and a great self-starter who can follow directions to the T. All that and she’s just plain fun and nice to be around.”
—Cori Nichols | Founder, Hudson Valley HorsePlay
“Sonia is so easy to get along with and super flexible to stretch outside her comfort zone to learn more by researching anything she isn’t sure of.”
—Rachel Reuben | Chief Marketing Tech Therapist, Marketing Tech Therapy
Any entrepreneur should know these four things are needed to succeed: a vision, a plan, ambition, and SONIA! Sonia has been instrumental in my team's success, camaraderie, and eagerness to better ourselves and services. If you want to get to the next level, Sonia will take you there (and beyond)!
-Keyvious Avery, Founder & Director THRIVE ON! Network
“Working with Operation QOL was an absolute joy, and I am in awe of Sonia's ability to iron out even the most wrinkly of operations. As a result of Sonia's holistic approach and laser-sharp mind, we have gained clarity, ease, and efficiency, and the impact has been profound. The systems and foundations she has set in place and enjoyably trained us to utilize has afforded us the freedom to smoothly and effectively scale the business. I am forever grateful she agreed to work with us and highly recommend her to anyone who will listen.”
-Chelsea Miller, Cofounder, Curry & Miller
“Sonia has helped us all become more efficient, effective, and energized in our work.”
“Working with Sonia at OQL has been a game-changer for us. As a very new organization, we had been focused heavily on the necessary day-to-day tasks, which left us with gaps in our operations structures around long-term planning, communication, and process. Sonia has helped us focus on each of these important parts of running our organization, from building organizational accountability charts and sprucing up our project management tool, to facilitating important conversations among personnel and helping with strategic planning. Working with each of us individually as well as with the group as a whole, Sonia has helped us all become more efficient, effective, and energized in our work. We definitely recommend having Sonia and OQL in your corner!”
—Katy Kondrat | Director, Kingston Food Co-op
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